Account Assistance

How do I verify my account?

Following enrolling for Ultra Passport, you will receive a verification email. Click the ACTIVATE ACCOUNT button to verify. If you can’t find the email, visit your Ultra Passport dashboard and click the RESEND...

Read Article

I've bought tickets to Ultra Worldwide events in past years. Can I use my ticketing account information to log in to Ultra Passport?

No, your Ultra Passport account is separate from any account that you create when purchasing tickets.

Read Article

I have an account, but I’m not able to register for tickets or subscribe for updates. What do I do?

Your account is not verified. Check your email to verify your account. If you can’t find the email, visit your Ultra Passport dashboard and click the RESEND EMAIL VERIFICATION button.

Read Article

How can I unsubscribe from receiving emails for certain events?

In order to unsubscribe from receiving emails, click here to manage your updates for each event.

Read Article